Refunds and Returns
Should you wish to exchange a product(s) or return a product(s), this is not an issue, please read these terms fully for the correct procedure. Please see on your delivery label our returns address. If you cannot find this with ease please email us at info@innersparklecrystals.co.uk with the subject head Returns/Refund followed by your order number/address.
We comply with EU online sales regulations that believe that within 14 days you will know whether you love your item or not.
If within 14 days of arrival you change your mind regarding an item you have a further 10 days within which to return it to us as long as the following terms and conditions are met:
We must be informed by email of any returns within 14 days of your purchase. Any requests made after 14 days of delivery will be denied a refund.
For your peace of mind we advise your item to be sent back to us using a tracked/recorded method.
Inner Sparkle Crystals will not pay the postage for you to return your item to us, if you wish to return your item for a refund/exchange then it is your responsibility and duty to pay the return costs and the costs of redelivery should this be applicable. This also applies when faulty returns are made with a non-faulty item included in the package. This complies with all online selling regulations.
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If your item is faulty please email us and we'll get everything sorted prior to return as most of the time sending it back it isn't necessary providing you take clear images of the faults that we can pass onto our suppliers.
PLEASE send your item back to us courteously and with kind regard so that they are ready for resale, please send items back in a state you would be happy to receive them.
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Our returns address is attached on your delivery label, if this is not available please email info@innersparklecrystals.co.uk
Items are described to the best of our ability, Please always read descriptions as well as looking at the pictures and we all know that cameras can lie and monitors display colours at different resolutions!
A picture is of one specific item and please bear in mind that there can be manufacturing differences between products in terms of colour depth or embellishments etc IF IT IS NOT OF THE EXACT ITEM.
Avoid getting jewellery wet, all jewellery will tarnish over time, even the finest gold and platinum, due to the acidity levels in the skin, however getting your item wet will speed up this process.
Avoid spraying perfume onto Jewellery as this will Tarnish the item.
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If you would like us to cancel your order please contact us as soon as possible as orders are dispatched every day and therefore if your order has already been dispatched after we receive your request for cancellation the above refund policy will apply.
